Lost or Damaged Goods:

Your shipment has been carefully inspected, checked and properly packages at our company.  The shipping containers and our method of packaging have been thoroughly tested and we fully expect your merchandise to arrive in good condition.  When the carrier picked up the shipment aqt our dock, it was in good condition and legally it became your property at that time.

The carrier delivery receipt is acknowledgment by the transportation company of the receipt in good condition of the shipment covered by our packing list and invoice.

Our responsibility for this shipment ceased at the time of pick up.

Thoroughly inspect your shipment as soon as it is received.

If any of the goods detailed on the delivery receipt are short or damaged, refuse the shipment at the time of delivery.  Contact Architectural Builders Supply customer service and ABS will file the claim.

If any concealed loss or damage is discovered after the delivery receipt has been signed, you are responsible for filing a claim with the carrier.  Notify the carriers’ freight agent and request an inspection.  This is absolutely necessary.  Unless you do this the transportation companies will not entertain any claim for loss or damage.  If the agent will not make an inspection, then you should make an affidavit that you notified him (on a certain date) and he failed to do so.  This, with other papers, will support your claim.

We are willing to assist you in every possible manner, however it is you responsibility to follow the instructions or the carrier not honor your claim.